The items must be unworn, unwashed, and undamaged and must have all tags attached. Due to hygiene reasons earrings, swimwear and underwear cannot be returned for a refund or exchange.
If for any reason you wish to return an item, please email us at email@example.com with your order number within 14 days to start your return. All shipping costs are the responsibility of the customer.
How do I return an item?
1. Include the original packing slip in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package.
2. Email us at firstname.lastname@example.org to get the return address. Choose the courier you would like to ship the parcel with. Please note: all return items must be unworn, unwashed, undamaged and have original tags.
3. Drop off your package with the courier of your choice and email us the tracking code if you have got one.
Refunds may only be issued to the method used to make the original purchase. Please allow 2-3 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account. We’ll send an email once the item(s) have been received and your refund has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
We DO NOT accept exchanges as each item is one-of-a-kind.
Damaged or incorrect items
If you have received a damaged or incorrect item, contact email@example.com with a photo of the damage, or the incorrectly shipped product, as well as your order number. We’ll take care of you!